Where do you deliver and what is the delivery cost?

We deliver orders right to your doorstep. Our delivery services are currently limited to our shop vicinity in Northern Ontario at the following costs:

Moonbeam: $5. Fauquier, Kapuskasing, Val Rita: $10.  


What if I’m not home when you deliver?

No problem! Most of our customers aren’t home to accept deliveries. Please leave a cooler or specific instructions (eg. freezer location) for proper storage. We can also leave food with a neighbour or deliver to your workplace. Just write a note when you place your order.


Can I return raw pet food?

Given the perishable nature of these products, we cannot accept returns. If you encounter any issue with your order, please contact us by text (705-347-2592) or email (luxsoraw@gmail.com). If you have any concern about product quality, please let us know and we can find a solution for you and your furry friend. 

If you wish to return other non-raw items (excluding sale items), we will gladly issue a store credit, full refund or exchange within 30 days of purchase. Items must be returned in new, unused condition with original packaging and tags, with proof of purchase. We reserve the right to refuse returns that do not match these conditions.